Store Policy

Order Processing

Please allow 2 business days for your order to be processes.

Please check order to make sure everything is correct before checking out. If something is incorrect or needs to be changed please notify us within 24 hours after submitting your order. Once order is shipped COCO'S COLLECTION can no longer changed or correct the order.

Custom Products

Please note that personalized items take 2-3 weeks. All personalized items are non refundable and cannot be changed once order is submitted.

Shipping

Domestic (USA) orders are shipped via USPS Priority Mail which takes approximately 3-5 business days for delivery once the order has left our facility. UPS 2 Day Shipping orders shipped same business day if ordered before 3pm CST and arrivals within 2 business days. UPS Overnight Shipping orders are shipped same day if ordered before 12pm CST and will arrive the next business day. COCO'S COLLECTION is not responsible for any delivery or carrier delays. We rely on the shipping carrier to deliver your items on time. COCO’s COLLECTION is not responsible for any loss or stolen package, once package is sent to post office it is out of our company hands. Please contact your local post office if you do not receive package and it says it has been delivered.  If you are concerned about your package being stolen please have it sent to an alternate location or purchase our "Signature Confirmation" option. COCO’S COLLECTION will only ship to address where the BILLING & SHIPPING ADDRESS MATCH, NO EXCEPTIONS. 

 

Return Policy

ALL SALES ARE FINAL AT THIS TIME!! 

Please note that we do not accept returns/exchanges unless an item arrives damaged.

We must be notified within 24 hours of delivery of any defective jewelry issues (ex: broken clasp, missing/loose gems)

Billing and shipping address must match or order will be refunded.

Cancel Order

COCO'S COLLECTION does not process cancellations after the order has been placed.

If there is a problem with your order, please contact our support team at INFO@THECOCOSCOLLECTION.COM

 

 Jewelry Material 

Some jewelry may contain nickel material. Please note that COCO'S COLLECTION isn't responsible for any allergic reaction causing to the skin.