FAQ

 

What is your return policy?

ALL SALES ARE FINAL!! If your order arrives damaged please email us at info@thecocoscollection.com and we will fix your order ASAP. We must be notified with 24 hours of delivery of any defective jewelry issues (ex: broken clasp, missing?loose gems).

How do I change or cancel an order?

Once an order is processed we cannot cancel or changed.

USPS has not delivered my package, when will I receive my order?

If your package is delayed or held by USPS please contact your local post office to find out more information on your package. Coco's Collection is not responsible for any delays, lost or stolen packages. It is the customers responsibility to file a claim with USPS. 

 Do you allow local pickups?

Coco's Collection does not allow local pickups all items must be made online only. No exemptions. We do apologize for any inconvenience this may cause.