FAQ

Frequently Asked Questions (FAQ)

What is your return policy? ALL SALES ARE FINAL! If your order arrives damaged, please email us at info@thecocoscollection.com, and we will address your issue as soon as possible. We must be notified within 24 hours of delivery of any defective jewelry issues, such as a broken clasp or missing/loose gems.

How do I change or cancel an order? Once an order is processed, it cannot be canceled or changed. Please review your order carefully before completing your purchase.

USPS has not delivered my package. When will I receive my order? If your package is delayed or held by USPS, please contact your local post office for further details. The Coco’s Collection is not responsible for delays, lost, or stolen packages. It is the customer’s responsibility to file a claim directly with USPS.

Do you allow local pickups? The Coco’s Collection does not offer local pickups. All orders must be placed online and shipped directly to the customer. We apologize for any inconvenience this may cause.

What materials are used in your jewelry? Our jewelry is crafted from high-quality materials, including 925 sterling silver, stainless steel, and gold-plated designs. Please note that some pieces may contain nickel. We recommend reviewing product descriptions carefully to ensure they meet your needs.

Do you ship internationally? Yes, The Coco’s Collection ships internationally.

How can I track my order? Once your order has been processed and shipped, you will receive an email with tracking information. Use the tracking number provided to monitor your shipment’s progress.

Who can I contact for further assistance? For any additional questions or concerns, please email us at info@thecocoscollection.com. Our team is happy to assist you!