Shipping & Delivery

Shipping and Delivery Policy

All verified orders will receive two emails:

  1. An initial email confirming the purchase.

  2. A second email with tracking information once the order has been shipped.

Order Verification and Fraud Detection Orders are evaluated by fraud detection services. If your order is deemed fraudulent or too risky to fulfill, payment will be voided, and all funds will be released back to the original payment method. Please ensure that your billing and shipping addresses match to avoid being flagged for fraud.

Order Processing Times

  • Orders are typically processed within 24-48 hours of receiving verified payment information.

  • Orders placed on Saturday, Sunday, or holidays will be shipped the following business day.

  • During peak seasons, shipments may experience slight delays.

Estimated Shipping Times

  • Standard Shipping: 3-5 business days (domestic) after order processing.

  • UPS 2 Day Shipping: 2 business days. Orders placed on Saturday and Sunday will be shipped the following Monday.

  • UPS Overnight Shipping: Orders placed by 12 PM CST will be shipped the same business day and are expected to arrive the next business day.

These are approximate shipping times. We cannot guarantee an item will be delivered within these timeframes. For assistance with shipments that exceed the above timeframes, please contact us for support.

Shipping and Handling Policies

  • Cancellations and changes to the shipping address are not possible once an order has been placed.

  • If a shipment is returned to us, we will not refund the original shipping costs.

  • The Coco’s Collection is not responsible for lost, stolen, or damaged shipments. Please ensure your delivery location is secure and monitor your tracking information closely.

Damaged or Incorrect Items In the rare event that you receive the wrong item or a defective product, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Thank you for choosing The Coco’s Collection. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance.